At iPacesetters we don’t try to be all things to all people, we are a sales company.
Time is important. Your time, your customers time and the time they spend interacting with your brand. Every minute should be one that reaffirms why they chose to contact you. Which is why we have made it our life’s work to become the smartest, fastest and friendliest contact center in the industry.
Your customers don’t care about Key Performance Indicators, Talk-Time or After Call Work, they want choices. iPacesetters understands this and looks to satisfy your customers desire to be treated well. Our client services team listens to your needs and to the data to quickly, yet carefully, craft campaigns that are relevant to generate sales from your target audience and maximize your revenue. Every agent is continually perfecting their skills and being trained to exceed your customers’ expectations.
With 1,600 employees serving customers through over 5 million interactions per year we are strategically deployed across the U.S., India, and the Dominican Republic. We can service any size campaign and we’re nimble enough to move quickly on urgent requests or last-minute changes to marketing goals.
Learn more about us:
Chief Executive Officer
Tim Searcy brings 25 years of direct marketing and teleservices experience to iPacesetters where he is responsible for leading and growing the company.
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Chief Executive Officer Tim Searcy brings 25 years of direct marketing and teleservices experience to iPacesetters where he is responsible for leading and growing the company. Tim also serves as a board member for PACE (formerly the American Teleservices Association, ATA), the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations.
Prior to joining iPacesetters in 2013, Searcy served as CEO of ACCENT Marketing, a provider of call center services. Prior to ACCENT, Searcy served as CEO of PACE (formerly the American Teleservices Association, ATA), the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations.
During his tenure, he fought to preserve the balance of business operations and industry-wide regulation on behalf of more than 4,000 contact centers and over 1.8 million teleservices professionals worldwide. Additionally, his vision for self-regulation led to the creation of the association’s self regulatory organization (PACE SRO), a standard setting and auditing organization that has received support from the Federal Trade Commission.
Before assuming his leadership role with PACE in 2003, he served as a senior executive for some of the world’s largest and fastest growing direct marketing companies, including West Teleservices, APAC Teleservices, Transcom Worldwide and Rapp Collins. Additionally, he has worked throughout the United States, Europe, Asia, Latin America and the Caribbean to encourage growth, regulatory compliance and the establishment of best practices throughout the teleservices industry. In these roles, Searcy drove the development of over $2 Billion in outsourced teleservices and direct marketing solutions worldwide.
Searcy’s professional accomplishments include being inducted into the Teleservices Hall of Fame and receiving Customer Inter@ction Solutions’ Lifetime Achievement Award. He is a PACE board member as well.
Contact Tim: email@example.com
Chief Operations Officer
Bryant Richardson brings 24 years of contact center and multi-channel direct marketing experience to iPacesetters. With an extensive background in executive…
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Chief Operations Officer Bryant Richardson brings 24 years of contact center and multi-channel direct marketing experience to iPacesetters. With an extensive background in executive leadership of Operations, Information Technology, Client Services and Business Development, Bryant leads client-supporting global operations across the enterprise.
Prior to joining iPacesetters, Bryant led a global client portfolio at $3B BPO firm Convergys. Previously, he was SVP of Operations and COO of Integrated Quality Technologies, a BPO firm providing multi-national sales, care and support services for many of North America’s top brands. Mr. Richardson previously served at Citigroup’s $20B CitiCards division as SVP of multi-channel direct database marketing operations. He has also held prior executive leadership roles in Operations, Information Technology and Client Services with BPO service providers Expert Global Services’ and Aegis’ legacy businesses.
Bryant was graduated from the University of Texas a member of the Dean’s List with a Bachelor of Science degree in Information Systems from the UTA College of Business.
Contact Bryant: firstname.lastname@example.org
Andrew J. Bosko
Chief Growth Officer
Andrew J. (Andy) Bosko brings over 25 years of experience in successfully leading high-level sales, marketing and client services teams for fast-growing BPO companies…
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Chief Growth Officer Andrew J. (Andy) Bosko brings over 25 years of experience in successfully leading high-level sales, marketing and client services teams for fast-growing BPO companies. Andy leads the team responsible for primary client communications, quality of iPacesetters service satisfaction, problem resolution and collaborative growth. Andy is also responsible for effectively communicating our unique brand promise to the marketplace and leading a team of sales consultants in bringing on new clients who will realize significant economic benefit as a result of partnering with iPacesetters.
Most recently, Andy held senior business development positions with IBM and prior to that was the SVP of Sales and Marketing for IBEX Global. Andy began his BPO career with Convergys and has subsequently held executive management positions at Clear Communications, APAC Customer Services, and Alpine Access.
Andy holds a BS degree from Loyola University Chicago and an MBA from the JL Kellogg Graduate School of Management at Northwestern University.
Contact Andy: email@example.com
Chief Information Officer
Prior to iPacesetters, Jim was the Chief Information Officer of ACCENT Marketing Services, LLC. Mr. Ferrato served as the Chief Information Officer and Senior… read full bio
Mr. Jim Ferrato is the Chief Information Officer of iPacesetters. Prior to iPacesetters, Jim was the Chief Information Officer of ACCENT Marketing Services, LLC. Mr. Ferrato served as the Chief Information Officer and Senior Vice President of Protocol Global Solutions (a/k/a Protocol Services Acquisition Corp.). Mr. Ferrato has over 25 years of experience in information technology. He served as the Vice President of worldwide Professional Services at Aspect Communications, where he led this global organization in delivering a broad range of integrated contact center solutions. He served as the Chief Information Officer and vice president of Stream International. Mr. Ferrato received his BS in Business Administration from the University of Rhode Island and holds an MBA from Boston University.
Contact Jim: firstname.lastname@example.org
Chief Financial Officer
Richard has more than 25 years of experience as CFO/Controller in the healthcare, services and manufacturing industries… read full bio
Chief Financial Officer
Richard has more than 25 years of experience as CFO/Controller in the healthcare, services and manufacturing industries. Mr. Sauter was previously the CFO of Kuiken Brothers, Controller at Restorix Health, ExamWorks and other top firms.
Richard holds a BA and MBA with honors from Seton Hall University.
Contact Richard: email@example.com