At iPacesetters we don’t try to be all things to all people, we are a sales company.
Time is important. Your time, your customers time and the time they spend interacting with your brand. Every minute should be one that reaffirms why they chose to contact you. Which is why we have made it our life’s work to become the smartest, fastest and friendliest contact center in the industry.
Your customers don’t care about Key Performance Indicators, Talk-Time or After Call Work, they want choices. iPacesetters understands this and looks to satisfy your customers desire to be treated well. Our client services team listens to your needs and to the data to quickly, yet carefully, craft campaigns that are relevant to generate sales from your target audience and maximize your revenue. Every agent is continually perfecting their skills and being trained to exceed your customers’ expectations.
With 1,600 employees serving customers through over 5 million interactions per year we are strategically deployed across the U.S., India, and the Dominican Republic. We can service any size campaign and we’re nimble enough to move quickly on urgent requests or last-minute changes to marketing goals.
Learn more about us:
Chief Executive Officer
Tim Searcy brings 25 years of direct marketing and teleservices experience to iPacesetters where he is responsible for leading and growing the company. Tim also serves as a board member for PACE (formerly the American Teleservices Association, ATA)… read full bio
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Senior Vice President – Client Services
As Senior Vice President – Client Services, Mark possesses over 30 years of experience across multiple functional disciplines, including over 20 years in contact center-related initiatives. He leads the team responsible… read full bio
Contact Mark: firstname.lastname@example.org
Andrew J. Bosko
Senior Vice-President, Sales & Marketing
Andrew J. (Andy) Bosko brings over 25 years of experience in successfully leading high-level sales and marketing teams for fast-growing BPO companies. Andy is responsible for effectively communicating our… read full bio
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Chief Operating Officer
As Chief Operating Officer, Jason is responsible for the overall execution of customer programs across the entire iPacesetters enterprise. He joined the company in December 2011 after selling his interest in 121 Direct Response, another leading contact center… read full bio
Contact Jason: firstname.lastname@example.org
Chief Information Officer
William has extensive executive level information technology expertise in contact centers, tele-services, BPO, customer care, financial services, insurance and technology consulting. He has a proven track record and outstanding… read full bio
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Chief Strategy Officer
As a seasoned Executive Leader, Scott has developed BPO organizations from various stages of growth. As Chief Strategy Officer of iPacesetters, he is responsible for identifying future opportunities of new markets, rationalizing both domestic… read full bio
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Chief Financial Officer
Mike joined iPacesetters in August 2011 and is based at the company’s Montvale, N.J., headquarters. As chief financial officer, Mike provides overall financial leadership and directs the accounting, planning, HR, treasury and administrative functions… read full bio
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Senior Vice President Operations and Support Services
With over 21 years of call center experience, Marcy has worked in virtually every department in call center operations, from customer representative, operations management, client services, human resources… read full bio
Contact Marcy: firstname.lastname@example.org