About Us

At iPacesetters we don’t try to be all things to all people, we are a sales company.

Time is important. Your time, your customers time and the time they spend interacting with your brand. Every minute should be one that reaffirms why they chose to contact you. Which is why we have made it our life’s work to become the smartest, fastest and friendliest contact center in the industry.

Your customers don’t care about Key Performance Indicators, Talk-Time or After Call Work, they want choices. iPacesetters understands this and looks to satisfy your customers desire to be treated well. Our client services team listens to your needs and to the data to quickly, yet carefully, craft campaigns that are relevant to generate sales from your target audience and maximize your revenue. Every agent is continually perfecting their skills and being trained to exceed your customers’ expectations.

With 1,600 employees serving customers through over 5 million interactions per year we are strategically deployed across the U.S., India, and the Dominican Republic. We can service any size campaign and we’re nimble enough to move quickly on urgent requests or last-minute changes to marketing goals.

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Executive Team


Tim Searcy
Chief Executive OfficerTim Searcy brings 25 years of direct marketing and teleservices experience to iPacesetters where he is responsible for leading and growing the company. Tim also serves as a board member for PACE (formerly the American Teleservices Association, ATA)… read full bio

Contact Tim: tsearcy@ipacesetters.com


Andrew J. Bosko
Senior Vice-President, Business DevelopmentAndrew J. (Andy) Bosko brings over 25 years of experience in successfully leading high-level sales, marketing and client services teams for fast-growing BPO companies. Andy leads the team responsible… read full bio

Contact Andy: abosko@ipacesetters.com


Jason Fine
Chief Operating OfficerAs Chief Operating Officer, Jason is responsible for the overall execution of customer programs across the entire iPacesetters enterprise. He joined the company in December 2011 after selling his interest in Telestar Marketing, another leading contact center… read full bio

Contact Jason: jfine@ipacesetters.com


William Diederich
Chief Information OfficerWilliam has extensive executive level information technology expertise in contact centers, tele-services, BPO, customer care, financial services, insurance and technology consulting. He has a proven track record and outstanding… read full bio

Contact William: wdiederich@ipacesetters.com


Marcy Payne
Senior Vice President Operations and Support ServicesWith over 21 years of call center experience, Marcy has worked in virtually every department in call center operations, from customer representative, operations management, client services, human resources… read full bio

Contact Marcy: mpayne@tcim.com